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About Us

At Chartwell we pride ourselves on our company values and the whole of our business is based on embracing these values and delivering them through the service that we offer to our customers.

We have been offering Mortgage & Protection advice to our customers for over 13 years and over this time we have dedicated all of our efforts into building a business which has an outstanding reputation and one which all of our customers have come to rely upon and trust when looking after their Mortgage & Protection needs.

When it comes to Mortgages & Protection we are passionate about recommending the right products to all of our customers and guiding them through the journey at every stage. By using the latest technology and our unique customer portal we can provide an experience which ensures applications are processed quickly and efficiently.

We keep our advice simple and we won’t baffle you with jargon. Our team will do their upmost to make things clear and down to earth and are always available to answer any questions that you may have or resolve any issues that may arise.

We offer advice on all types of Mortgages across the whole of the market and we deal with all types of Mortgages whether you are a Home mover, First Time Buyer, New Build, Remortgage or Buy to Let. We also have access to many exclusive deals that are not available to the public.

Our team of skilled Advisers will carry out a full assessment of your needs and preferences and conduct a full and comprehensive search of the market and then make a full recommendation to you.

Our dedicated team of Mortgage Underwriters & Case Handlers will guide you through the documents that you will need to supply to support your application and will complete the application/s on your behalf so that you don’t have to. We will then work with the recommended lender to process your Mortgage, ensuring that you are kept informed and up to date at every stage of the process through to achieving your Mortgage Offer.

Whilst securing the right mortgage is all part of the Chartwell service, we fundamentally believe that we have a duty of care to keep you and your family in your home should anything happen. Our Specialist Protection Team will assess the various types of Protection and Cover to identify what is important to you and recommend suitable protection to ensure that we are meeting your needs and requirements from a range of Protection providers.

Through Chartwell Financial Services we are able to provide an independent solution for all your financial needs. We can offer advice on Protection, Saving and Investment, Planning for Retirement, and Tax Advice.

We understand that our customers lead busy lives and that is why we have the facility to be able to provide you with a tailored service, so if you prefer to deal with an advisor on a one to one basis, over the phone or even via e-mail we can assist.