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Here at Chartwell, we value you highly as our customer. What’s very important to you is very important to us.

Securing a mortgage on your dream home is all part of the Chartwell service and providing you with an outstanding customer experience is what we strive to achieve.

Buying your new home and taking up your new mortgage will possibly be one of the biggest decisions and certainly one of the biggest commitments of your life and whilst this will certainly be an exciting time we have a duty of care to ensure that whatever may happen over the course of your mortgage term we look to ensure that we keep you secure in your home.

As a business we live and breath our Values and those Values ensure that we look at protecting you, your loved ones and your home for any eventuality.

All part of the service

One of our Specialist Protection Advisers will talk you through the various types of Protection and Cover to identify what is important to you and recommend suitable protection to ensure that we are meeting your needs and requirements.

Sometimes we don’t want to think about what might happen and that is perfectly understandable and our Advisers will make things simple by going through plans for being off work through sickness or accident or for if you suffer from cancer, heart attack or stroke.

We will also review any existing plans that you have in place as well as protecting your new home from theft and damage to the property from fire, storm and floods.

Our Specialist Protection Advisers will carry out a full Budget Planner with you so that whatever Protection and level of cover we recommend to you it is affordable to you both now and in the future.

Our pledge to you

Above all our main priority is ensure that we keep you, your loved ones in your home if anything unexpected happens.